55% of Physicians Think Patients Rarely Use Online Ratings

Most physician leaders think online physician ratings are inaccurate, unreliable and not widely used by patients, according to a survey from the American College of Physician Executives.

The physicians surveyed preferred internal organizational performance ratings to consumer websites, and most were frustrated with consumer online ratings. Only 12 percent of the survey respondents believed online reviews were helpful and 29 percent said they don't think these ratings are used much by patients. Fifty-five percent believed few of their patients have used online physician rating sites.

Around 19 percent of the physicians who checked their profiles said they don't agree with their ratings. Additional skepticism was found about health organization ratings, such as the National Committee for Quality Assurance, The Joint Commission and Press Ganey.

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