13 Surgery Centers Offering Online Patient Satisfaction Surveys
Advanced Surgery Institute (Santa Rosa, Calif.). The surgery center is accredited by The Joint Commission and includes 19 physician partners. The center offers a wide array of outpatient surgical procedures in specialties such as orthopedics, otolaryngology, pain management, plastic surgery and podiatry. It also offers online patient satisfaction surveys through Voyance.
Bellin Orthopedic Surgery Center (Green Bay, Wis.). The surgery center combines the physicians of Orthopaedic Associates of Green Bay and Green Bay Orthopedics into one team. It offers a number of orthopedic procedures and techniques, such as arthroscopic joint repair. The center's areas of focus include rotator cuff repair, carpal tunnel syndrome and bunions. It also offers online patient satisfaction surveys through Voyance, and it recently received the 2012/2013 APEX Quality Award from Voyance. The surgery center's administrator is Angela Laux, RN, BSN, MSOLQ.
ENT Surgery Center of Atlanta. The surgery center provides comprehensive care in adult and pediatric otolaryngology. It also provides care for allergies, migraine relief, balloon sinuplasty, laryngology and voice disorders, neuro-otology and balance and sleep apnea. It is staffed by three physicians — J. Pablo Stolovitzky, MD; Peter Abramson, MD; and Michael Koriwchak, MD. The center's administrator is Debbie Smith, RN, CNOR. It also offers online patient satisfaction surveys through EdgePerception.
Fremont (Neb.) Surgical Center. The multispecialty surgery centers offers anesthesia, pain management, ENT, orthopedics, podiatry and OB/GYN services. Tracy Hoeft-Hoffman is the administrator of the physician-owned center. In 2007, it received Medicare certification. It is staffed by more than 25 physicians and offers online patient satisfaction surveys through Voyance.
Golf Surgical Center (Des Plaines, Ill.). Opened in 1988, the multispecialty, freestanding surgery center is owned and operated by physicians and Advocate Lutheran General Hospital in Park Ridge, Ill. The center includes five operating rooms, a gastroenterology room, an eye laser room and a minor procedure room. It is accredited by the Accreditation Association of Ambulatory Health Care, and it also offers patient satisfaction surveys on its website. It provides surgical services in gynecology, ophthalmology, otolaryngology and urology, among others.
Hastings (Neb.) Surgical Center. The Nueterra Healthcare-managed, 8,999-square-foot surgery center is fully accredited by Medicare. It includes three operating rooms and one procedure room. It is equipped to provide care in anesthesia, pain management, otolaryngology, GI/endoscopy, general surgery, gynecology and obstetrics, oral and maxillofacial surgery, ophthalmology, orthopedics, podiatry and urology. It offers online patient satisfaction surveys through Voyance. "The volume depends on our age case mix," says Administrator Brooke Day. "We see a greater response in the younger generation so our dental patients, ENT patients, etc., have a better response with the online option. We only have requests for paper 20 percent of the time."
Northern California Surgery Center (Turlock). The multispecialty surgery center encompasses 8,400 square feet and includes two operating rooms and one procedure room. It is accredited by Medicare and managed by Nueterra Healthcare. It offers services in a wide array of specialties, including anesthesiology, gastroenterology, general surgery, ophthalmology, orthopedic surgery and podiatry. The surgery center administrator is Brad Harmon.
Orlando (Fla.) Ophthalmology Surgery Center. The surgery center provides outpatient ophthalmology services, and it includes a staff of surgeons, anesthetists, nurses and technicians. The center includes a patient satisfaction questionnaire on its website. According to Administrator Ruth Meyers, RN, CASC, "We are an ophthalmology surgery center and the majority of our patients are elderly. We give the option of doing the satisfaction survey on paper, but encourage online submission. We have been pleasantly surprised that the percentage of the return online has slowly surpassed the paper submission."
Outpatient Surgery Center of Jonesboro (Ark.). The surgery center offers surgical services in numerous specialties, including anesthesiology, gastroenterology, general surgery, gynecology, ophthalmology, orthopedics, ear, nose and throat, oral surgery, podiatry and urology. The center offers online bill payment options as well as patient satisfaction surveys on its website.
Pace (Fla.) Surgery Center. The surgery center is accredited by the Accreditation Association for Ambulatory Health Care. It offers services in a number of specialties, including general surgery, gynecology, orthopedics, otolaryngology, vascular surgery and pain management. "Our center has happily signed a contract with Voyance. We have been very pleased in the reports that can be generated from their site," says Business Office Manager Karen Sepulvado, CMC, CMOM, CPC.
Parkway Surgery Center (Toledo, Ohio). The physician-owned facility is used by more than 50 physicians. The physicians offer treatments in a wide array of specialties, including colon-rectal, ear, nose and throat, general surgery, gynecology, ophthalmology, orthopedics and urology. The center offers online patient satisfaction surveys on its website.
Pend Oreille Surgery Center (Ponderay, Idaho). The surgery center is physician-owned and is accredited by CMS and the Accreditation Association for Ambulatory Health Care. It includes six physicians who offer services in anesthesia, endoscopy, general surgery, orthopedics, podiatry and urology. The center also offers online patient satisfaction surveys. "When I suggested this to our Governing Board and showed them the amount of time and supplies we were using in house to monitor patient satisfaction, they did not hesitate to OK the proposal," says Executive Director Kris Sabo. "We not only save on our overhead but now we are included in a larger pool for benchmarking this statistic."
The Hand Surgery Center (Clifton, Ohio). Opened in 1998, the surgery center is a joint venture between Hand Surgery Specialists and Cincinnati-based TriHealth. It is accredited by the Accreditation Association of Ambulatory Health Care and provides surgical and non-surgical hand procedures. It includes nine physicians who are board certified in orthopedic surgery, plastic surgery or general surgery.
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