Telephone Communication Helps Identify IBD Patients at Risk of Future Hospitalization

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In a recent study published in the journal Clinical Gastroenterology and Hepatology, researchers analyzed call volume at an inflammatory bowel disease center to determine if call volume could help identify patients at risk of future emergency department visits or hospitalizations.

The researchers analyzed data on 32,667 outgoing calls and 21,979 incoming calls.

The study found:
•    Slightly more than 50 percent of phone calls were related to a problem or follow-up
•    25 percent of calls were related to a resolution or plan
•    12 percent of calls were in regard to a refill request
•    10 percent of calls were in regard to insurance authorization
•    15 percent of patients account for half of all calls

The researchers concluded that this 15 percent of patients are a group with refractory disease who are more likely to visit the emergency department of be hospitalized.

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