Editorial: Patient Ratings Are Key in Improving Center Outcomes
a HealthAffairs.org editorial.
However, the ratings do reflect a patient's overall impression of care in the facility, including a patient's quality of interaction with the physical setting of the center and everyone associated with it — administrators, staff and clinicians
"Patient experience surveys provide critical intelligence for hospitals, plans and practices as you work to improve patient outcomes," wrote Dr. Gruman. "These scores indicate to you whether is it remotely likely that those of us treated in your facility by your clinicians will be willing to risk joining in the effort to end our discomfort and return us to a life without illness. And they show you where to target your efforts to increase that likelihood."
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