One Medical Passport Demand Skyrocketing: 5 Things for ASC Leaders to Know
Patients enter information into the medical passports, designed for ease of use. Here are five things to know about Medical Web Technologies' One Medical Passport:
1. One Medical Passport can help ASCs realize cost savings; since patients enter their information, nurses are able to reduce their time spent on patient phone calls and paperwork to retrieve that information. As a result, in many centers nurse productivity has increased.
2. Patient satisfaction has also gone up with One Medical Passport because the online system can streamline the preadmission process and allows patients to enter their information at a convenient time for them. "Consumers are accustomed to doing business online," said Director of Operations at Sky Ridge Medical Center James Drinan, which has One Medical Passport. "Patients want to be able to enter information electronically and have it ready and waiting for them when they arrive for testing."
He says even older patients are able to use the online system; around half of the patients that create a medical passport are over the age of 60.
3. One Medical Passport recently added 20 new employees dedicated to client services and software engineering, and has added a new office in Austin, Texas. The company also invested significantly in additional cloud-computing resources, and the automated processes can really make a different.
"Every time we write the same thing three times, every time we hand bill something, there's always room for error," said Margaret Acker, administrator of Southwest Surgical Center in Byron Center, Mich., which includes One Medical Passport. "When it's automated, we kind of eliminate [that risk]."
4. One-hundred percent of the company's growth has come from re-investing revenue; there is not outside funding. "Newer companies in this space are in a precarious position as they burn through their limited funding while attempting to achieve enough sales to keep the lights on," said Medical Web Technologies CEO Stephen Punzak. However, MWT is currently used in more than 500 ASCs and hospitals, and plans to continue growing.
5. One of the biggest issues for ASCs and ASC companies so far in 2014 has been the bad weather plaguing the first few months of the year. Several ASCs were forced to close down for one or more days, and ASC companies reported a negative impact on their first quarter revenue as a result.
However, nursing staff at Charlotte Surgery Center were able to access One Medical Passport securely from their homes during a two-day facility closure to ensure preoperative histories were complete or gather information from patients when necessary. The surgeons and anesthesiologists could also access the information to work remotely, and when the center reopened the ASC nurses were able to operate the current schedule and reschedule the 44 surgeries without missing a beat.
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