Nueterra Aims to Raise ASC Patient Satisfaction Scores With New Approach
blog post focuses on the company's efforts to improve patient satisfaction scores at surgery centers, with Riddle Surgical Center as one of the first centers to incorporate their pilot program.
The program includes shadowing patients to observe positive staff interactions and opportunities to improve. Staff were trained in tactics to improve patient perception of care and reduce patient anxiety in the clinical and business office setting. The training also included listening exercises to improve communication.
According to the blog post, facility leadership and coaching played a role in the program's success, along with the staff's ability to understand the importance of patient perception.
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