Being able to quickly and effectively diffuse conflicts among employees is one of the most valuable skills a leader can possess.
Here are seven tips for dealing with workplace conflict, according to a Small Business Trends report:
1. "No time like the present" — confront the conflict head-on.
2. Try to be discreet.
3. Smile.
4. Actually listen.
5. Be nice.
6. Accept your responsibility.
7. All else fails — find a mediator.