7 Ways to Deal With Angry Customer Complaints
These strategies may also be useful for dealing with angry patients or family members:
1. Remain calm.
2. Don't take it personally.
3. Use your best listening skills.
4. Actively sympathize.
5. Apologize gracefully.
6. Find a solution.
7. Take a few minutes on your own to relieve stress.
More Articles on Practice Management:28% of Orthopedic Surgeons Currently, Plan to Participate in ACOs
10 Ways to Improve Collections at Medical Practices
7 Ways to Earn Respect, Rather Than Demand It
© Copyright ASC COMMUNICATIONS 2015. Interested in LINKING to or REPRINTING this content? View our policies by clicking here.
To receive the latest hospital and health system business and legal news and analysis from Becker's Hospital Review, sign-up for the free Becker's Hospital Review E-weekly by clicking here.
New From Becker's ASC Review
12 statistics on orthopedics-driven ASC revenue per caseRead Now
- Blue Ridge Day Surgery Center files form D for $1.3M in financing
- MFC announces April dividend - April 28, 2015
- mHealth market to grow at CAGR of nearly 50% by 2020: 4 statistics on the market by service
- Gastroenterology special issue: "You are what you eat"
- Boston Scientific sales hit $1.77 billion in Q1: 5 things to know