7 Ways to Deal With Angry Customer Complaints
These strategies may also be useful for dealing with angry patients or family members:
1. Remain calm.
2. Don't take it personally.
3. Use your best listening skills.
4. Actively sympathize.
5. Apologize gracefully.
6. Find a solution.
7. Take a few minutes on your own to relieve stress.
More Articles on Practice Management:28% of Orthopedic Surgeons Currently, Plan to Participate in ACOs
10 Ways to Improve Collections at Medical Practices
7 Ways to Earn Respect, Rather Than Demand It
© Copyright ASC COMMUNICATIONS 2014. Interested in LINKING to or REPRINTING this content? View our policies by clicking here.
To receive the latest hospital and health system business and legal news and analysis from Becker's Hospital Review, sign-up for the free Becker's Hospital Review E-weekly by clicking here.
New From Becker's ASC Review
3 ASC industry leadership movesRead Now
- 12 tips to negotiate a deal more effectively
- ASC stock report — 5 key company updates
- New EndoChoice slim scope, US Endoscopy distribution agreement & more – 6 GI/endoscopy company key notes
- VisionCare completes financing for commercialization of telescope implant
- House committee chairmen release joint statement on ICD-10 implementation