7 Ways to Deal With Angry Customer Complaints
These strategies may also be useful for dealing with angry patients or family members:
1. Remain calm.
2. Don't take it personally.
3. Use your best listening skills.
4. Actively sympathize.
5. Apologize gracefully.
6. Find a solution.
7. Take a few minutes on your own to relieve stress.
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7 Ways to Earn Respect, Rather Than Demand It
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