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7 Ways to Deal With Angry Customer Complaints

Here are seven ways to deal with angry, and quite possibly rude, customers, according to a Forbes report.

These strategies may also be useful for dealing with angry patients or family members:

1. Remain calm.
2. Don't take it personally.
3. Use your best listening skills.
4. Actively sympathize.
5. Apologize gracefully.
6. Find a solution.
7. Take a few minutes on your own to relieve stress.

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