Sponsored by ASCOA | This email address is being protected from spambots. You need JavaScript enabled to view it. | (866) 982-7262

4 Ways to Elicit Feedback From Patients

Share on Facebook
In his blog — Pediatric Inc — Brandon Betancourt, practice administrator at Salud Pediatrics in Algonquin, Ill., discusses ways to engage patients and their families so that they can provide constructive criticism.
Here are four ways:

1. Hand patients or their families a questionnaire with an addressed pre-paid envelope.
2. Send a SurveyMonkey (or any other service like SurveyMonkey) link to a questionnaire you have already prepared.
3. If you are a manager, work the front desk or answer the phones for a day or two or maybe even a week.
4. Post a sign in your waiting area that encourages feedback, positive and negative.

More Articles on Practice Management:

Team-Based Pre-Procedural Pause Makes For Near-Perfect Checklist Completion
Medical Practice Marketing: 5 Common Mistakes
7 Statistics on Number of Patients Physicians See Per Day

© Copyright ASC COMMUNICATIONS 2012. Interested in LINKING to or REPRINTING this content? View our policies by clicking here.

 

New from Becker's ASC Review

Digital overload: How much technology is too much for ASCs?

Read Now