Patient Safety Tool: Sample Policy on Telephone/Verbal Orders

The Pennsylvania Patient Safety Authority offers a free, downloadable sample policy on telephone and verbal orders to reduce errors associated with miscommunication.

The sample form includes a seven-point policy, which includes a policy that verbal orders are not permitted for chemotherapy. The form also includes 12 procedures and additional resources for users.

Download the sample policy on telephone and verbal orders (PDF) for use and adaptation in your facility.

Note: View our database providing reports that link to free, downloadable and adaptable tools for use in hospitals, surgery centers and other organizations by clicking here.

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