National Research has created a resource center for healthcare organizations looking to implement transparency programs.
Here are four key takeaways:
1. National Research vice president Andy Ibbotson stated online reviews have never been more important in healthcare, and that to help ensure consistency and reliability in physicians, National Research is publishing their "market-led best practices" online to the public.
2. Steve Jackson, group president of National Research, said they are "committed to advancing the transparency movement and building greater consumer trust in healthcare."
3. The new site will provide tools to help patient experience, marketing and physician leadership teams implement their transparency programs.
4. Internal communication templates, case studies, consumer-studies and methodologies for converting CAHPS scores to five-star ratings will also be included on the site.
