AAPC: Work To Avoid Secondary Insurance Policy ConfusionPatients are often confused when it comes to submitting claims to secondary insurance policies, according to AAPC.
To avoid confusion, healthcare providers should clearly communicate the policy for submitting these claims to secondary payors before services are rendered.
Large provider groups will have dedicated staff to processing secondary claims, but smaller groups may require more work.
Also advise patients to check with healthcare representatives initially to make sure they are clear on what primary insurance will and will not cover.
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