While permanently preventing patient harms is not an easy task, managing patient safety from day-to-day may be as simple as applying the golden rule, according to a guest post from Pearl Darling, a senior specialist in The Joint Commission's Ambulatory Care Business Development Program.
When something goes wrong in an ambulatory setting, Ms. Darling advocates using the Proactive Reduction of Outpatient Malpractice: Improving Safety, Efficiency and Satisfaction guidelines from an article in The Joint Commission's February 2014 issue.
PROMISES' steps include:
'If' it Applies, or 'How' it Applies?
When something goes wrong in an ambulatory setting, Ms. Darling advocates using the Proactive Reduction of Outpatient Malpractice: Improving Safety, Efficiency and Satisfaction guidelines from an article in The Joint Commission's February 2014 issue.
PROMISES' steps include:
- Immediately disclosing the adverse situation
- Ensuring the patient receives necessary treatment or care
- Empathizing with the patient and the patient's family
- Following up and following through
- Supporting colleagues