Apply the "Golden Rule" to Prevent Patient Harm

While permanently preventing patient harms is not an easy task, managing patient safety from day-to-day may be as simple as applying the golden rule, according to a guest post from Pearl Darling, a senior specialist in The Joint Commission's Ambulatory Care Business Development Program.

When something goes wrong in an ambulatory setting, Ms. Darling advocates using the Proactive Reduction of Outpatient Malpractice: Improving Safety, Efficiency and Satisfaction guidelines from an article in The Joint Commission's February 2014 issue.

PROMISES' steps include:

  • Immediately disclosing the adverse situation
  • Ensuring the patient receives necessary treatment or care
  • Empathizing with the patient and the patient's family
  • Following up and following through
  • Supporting colleagues


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